PAYMENT & CANCELATION POLICIES
All programs must be paid in full prior to the training start date.
Any deposit that is required to hold a training spot, must be received at the time of registration to confirm the booking and are non-refundable at any time if registration is canceled.
CLINIC ‘MAKE-UP’ PROCESS (Clinics Only)
Our ‘Make-Up’ process will provide you with an opportunity to possibly reschedule your pre-registered Clinic classes that conflict in your calendar.
To initiate the process, we will require an email cancelation notification a minimum 4 days prior to your scheduled class date.
Upon receipt by our office, you will be contacted with possible ‘Make-Up’ date(s) and time(s) that may be available.
We respectfully request that you follow up on the provided ‘Make-Up’ dates as soon as possible, as the opportunity to reschedule the class is limited (see Important Note below) and will considerably restrict your ability to reschedule the class.
Make-Up Classes cannot be made available after the last date of the student’s paid pre-registered clinic cycle.
Make-Up Classes cannot be carried over as Credits for any other registrations.
CLINICS & CAMPS CANCELATION
No Refunds or Credits will be provided for the cancellation of any Clinic or Camp program registration that is received during the 2 week period prior to the first pre-registered start date.
For any cancelation that is received before the 2 weeks prior to the No Refund or Credit cancelation date, will receive an 80% credit towards another program that begins within 90 days of the cancelation.
PRIVATE CLASS CANCELATION
Any cancelation of a Private Class, made at any time after an ice venue that is not operated by TSO has been financially secured, cannot be refunded.
Any cancelation of a Private Class, that has been confirmed as booked on a TSO operated ice venue, and when notification has been received by our office less that 48 Hrs prior to the start of the session, will receive a 40% credit towards another program that begins within 90 days of the cancelation.